Frequently Asked Questions

General Licensing and Purchasing Questions

A1. Do I have to purchase a developer license for every developer in my team, even if they are not using JIDE?
No. We only require the developers who use JIDE APIs to have their own developer license. For example, if a developer never wrote any GUI code, he/she probably doesn't need a JIDE license.

A2. Does the Single Developer License include access to the source code?
No, the Single Developer License doesn't include the source code of JIDE libraries. You need to purchase Source Code License in addition to Single Developer License in order to get access for the source code.

A3. Can I just purchase Source Code License without purchasing Single Developer Licenses?
No, we don't sell Source Code License without the matching Single Developer Licenses. However you could purchase the Source Code License for less products than those for the Single Developer License. For example, you can purchase a Single Developer License for JIDE Ultimate Suite but only purchase Source Code License for JIDE Docking Framework.

A4. Do I get free maintenance when I purchase your products?
For the initial license purchase, it includes three month maintenance for free. After that, you renew it annually.

A5. What does Annual Maintenance Renewal include?
Maintenance includes both technical support and product updates. Once the maintenance expires, you will no longer have access to the customer download area where you usually go there and get product upgrades and updates. You will not be able to get any technical support from us if it expires. 

A6. Do you charge a fee per deployment?
In most cases, we don't charge unless you have a large deployment but you don't want to acknowledge using JIDE. The second case is you expose JIDE APIs  to your customers.
             In this case, you can avoid the charge by acknowledging on your splash screen, your about dialog, your website etc wherever your users can easily notice. Or you can purchase unlimited deployment license fee for $999.99 which is one-time and perpetual.

A7. What if I have to expose JIDE APIs as my product is a tool for Java developers and I want our customers use JIDE components through a script or the user interface?
If your customers use JIDE APIs through your product release without having their own JIDE developer licenses, it will a huge loss for us. Please email sales@jidesoft.com and explain to us the situation so that we can try to find a solution. Typically, you can either ask your customers to purchase JIDE license directly from us or you bundle JIDE licenses as part of your products and resell to them.

A7. Do you accept PO's (purchase orders)?
Yes if your company has a good credit. To submit a PO, please fax it to (858) 815-7001. Signature is required on the PO. We only accept net30 as the payment term.

A8. Do you charge for shipping?
No. We deliver products by email only thus no shipping is needed. As result, we will no ship any media such as CD to you after you purchase.

A9. I am purchasing from the online store. When I check out, I got an error message saying "the order could not be completed at this time". Why is that?
The most possible reason is the shopping cart content is not synchronized correctly. You can try to remove everything from the shopping cart, add them back then try to check out again. If it is still not working, it could be the credit card you are using is rejected by our credit card processor. Please email sales@jidesoft.com so that we can check the credit card processor to find out exactly what's wrong.

A10. How long does the order process take?
Once you made the purchase through the online store, PO or the fax order form, you will receive an order confirmation email from us within a day or even an hour if you are at the same time zone as we are. In the order confirmation email, we will ask you a few things in case the order itself doesn't specify.

  • Developer's or developers' name and email address who will use the JIDE licenses

  • Your company name and product name where you plan to use the JIDE licenses

            After we get reply from you, we will deliver the products to you right away. So if you could include the above information in the order, we will skip the order confirmation step and deliver the products to you.

Evaluation Related Questions

B1. How can I evaluate JIDE products?
We prepare a full functioned evaluation package which has over 100 examples and complete documents. After you register on the developer forum, you visit http://www.jidesoft.com/forum/viewtopic.php?t=10 to read the instruction about where and how to download the evaluation package.

B2. I evaluated JIDE products for more than a month and now the evaluation package expired. How do I continue my evaluation?
You just go to the same place to download the evaluation package again.

B3. How do I get technical support if I have any questions during the evaluation?
You can always email support@jidesoft.com if you have any technical questions. However you are more welcome to post your question in the  Pre-Sale forum so that other people can see the discussion. We treat emails and posts the same way so both get the same response speed.

B4. When I tried to use the web start demo jide-demo.jar and write code using JIDE APIs, I got all kinds of compile errors. Why is that?
The jide-demo.jar is heavily obfuscated. It is not intended to use as an API library. Many public classes are obfuscated and renamed to some other names. That's why it won't work if you try to use it as a library. Please see answer above to get an evaluation package if you want to use JIDE APIs.